Shipping policy

🚚 SPEROYA – SHIPPING POLICY

At Speroya, we are committed to delivering your jewellery safely, quickly, and conveniently. Please take a moment to review our shipping terms below:

📦 1. Order Processing Time

  • All confirmed orders are processed within 1–2 business days (excluding Sundays and public holidays).

  • Once your order is confirmed, you will receive an Order Confirmation SMS/Email.

  • After the order is packed and handed over to our courier partner, you will receive a dispatch update with your tracking details.

⚠️ Note: During festive seasons, sales events, or peak periods, processing may take slightly longer due to high order volumes. We appreciate your patience.

🚀 2. Estimated Delivery Time

We aim to deliver your order within 3–7 business days after dispatch, depending on your location:

  • 🏙 Metro Cities: 3–4 working days

  • 🏘 Tier 2 & Tier 3 Cities: 4–7 working days

  • 🌄 Remote or Rural Areas: 7–10 working days

All deliveries are made through trusted and reliable courier partners to ensure safe & secure shipping.

🇮🇳 3. Shipping Coverage

  • Currently, we deliver to most pin codes across India.

  • If your location is not serviceable, our team will contact you for alternative arrangements or issue a full refund.

  • We do not offer international shipping at the moment.

💰 4. Shipping Charges

  • ✅ FREE SHIPPING is available on all orders — no minimum order value required.

  • There are no hidden fees or handling charges.

💵 5. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for your convenience:

  • COD is available for most pin codes across India.

  • Please ensure that the exact amount is ready at the time of delivery.

  • Refusing a COD order without valid reason may affect your eligibility for future COD orders.

⚠️ Repeated COD rejections may lead to a temporary suspension of COD facility for that customer account.

🔍 6. Order Tracking

Once your order is dispatched:

  • You will receive a Tracking ID and a link via SMS or email.

  • You can track your shipment in real-time through our courier partner’s website.

  • If tracking updates are delayed, please allow 24–48 hours for the system to refresh.

For help with tracking, you can contact our support team at sales.speroya@gmail.com or call 992598002.

📝 7. Delivery Issues

  • If you are not available at the time of delivery, the courier will usually make 2–3 reattempts.

  • If delivery fails after multiple attempts, the parcel will be returned to us. In such cases, re-shipping charges may apply.

  • Please ensure your shipping address, mobile number, and pincode are accurate while placing the order.

🕒 8. Delays Due to Unforeseen Events

Delivery delays may occur in case of:

  • Public holidays, natural calamities, strikes, or local lockdowns.

  • Unexpected courier delays beyond our control.

  • Incomplete or incorrect delivery information provided by the customer.

We will always do our best to keep you informed and resolve such issues promptly.

📞 9. Contact Us for Shipping Queries

If you have any questions, special delivery requests, or issues with your order, you can reach us at:

📍 Address:
301 3rd floor Rajhansh Point Gitanjali Varachha Road Surat Gujarat - 395006

📞 Phone: 992598002
✉️ Email: sales.speroya@gmail.com

🕓 Support Hours:
Monday – Saturday | 10:00 AM – 7:00 PM (IST)